> ## Documentation Index > Fetch the complete documentation index at: https://docs.trysight.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Solutions to common issues and how to resolve them. ## Account Issues > [accordion] I can't log in to my account > > * Double-check that you're using the correct email address. > * Try resetting your password from the login page. > * Clear your browser cache and cookies, then try again. > * If you signed up with Google or another social provider, make sure you're using the same sign-in method. > * If the issue persists, contact **[support@trysight.ai](mailto:support@trysight.ai)**. > [accordion] I didn't receive my verification email > > * Check your spam or junk folder. > * Make sure you entered the correct email address during signup. > * Try requesting a new verification email from the login page. > * Add **[noreply@trysight.ai](mailto:noreply@trysight.ai)** to your email contacts to prevent future filtering. > * If you still don't receive it, contact **[support@trysight.ai](mailto:support@trysight.ai)**. ## Article Generation > [accordion] My article generation failed > > * Check the error message in the article's detail view for specific details. > * Make sure your team still has remaining AI credits this billing period. > * Try generating the article again -- transient errors are usually resolved on retry. > * If the keyword is very niche or ambiguous, try rephrasing it for better results. > * If failures persist, contact support with the article ID and error details. > [accordion] My article is stuck on 'Generating' > > * Article generation typically takes 5--10 minutes. Wait a few more minutes before taking action. > * Refresh your browser to check for an updated status. > * If the article has been generating for more than 20 minutes, it may have encountered a silent error. Try deleting and regenerating it. > * If this happens frequently, contact **[support@trysight.ai](mailto:support@trysight.ai)**. > [accordion] The article quality isn't what I expected > > * Use **custom instructions** to provide more context about your brand voice, audience, and expectations. [Learn about AI agents and custom instructions](https://docs.trysight.ai/ai-content/ai-agents.md). > * More specific keywords tend to produce better results than broad, generic ones. > * Edit the article using the content editor to refine it to your standards. > * Try generating another article on the same topic with different phrasing. ## CMS Integration > [accordion] WordPress won't connect > > * Verify that the Sight AI WordPress plugin is installed and activated on your site. > * Make sure your WordPress site is publicly accessible (not behind a firewall or localhost). > * Check that your WordPress REST API is enabled and not blocked by a security plugin. > * Try disconnecting and reconnecting the integration from **Settings** > **Integrations**. > * If you're using a managed WordPress host, ensure API access is not restricted. > [accordion] Webflow articles aren't syncing > > * Confirm that your Webflow API token is still valid and hasn't expired. > * Check that the correct CMS collection is selected in your integration settings. > * Verify that the collection fields match what Sight AI expects (title, body, slug, etc.). > * Try disconnecting and reconnecting the Webflow integration. > [accordion] Published articles don't appear on my site > > * Verify the article status is **Published** (not Scheduled or Draft) in the Planner. > * Check your CMS to confirm the article was received and is set to a published state. > * Some CMS platforms require cache clearing before new content appears on the public site. > * For WordPress, check that the post status is set to "Published" rather than "Draft" in your WordPress admin. ## AI Visibility > [accordion] I'm not seeing any AI visibility data > > * AI visibility data can take up to 24--48 hours to populate after you set up your tracked prompts. > * Make sure you have at least one tracked prompt configured in **AI Visibility** > **Tracked Prompts**. > * Verify that your brand name or domain is correctly entered in your site settings. > * If data hasn't appeared after 48 hours, contact support. > [accordion] A prompt I'm tracking isn't showing results > > * Not all prompts will return mentions of your brand -- this is normal and reflects your current AI visibility. > * Try tracking variations of the prompt to capture different phrasings. > * AI model responses change over time. Results may appear in future refreshes as AI models update their training data. ## Indexing > [accordion] Google Search Console won't connect > > * Make sure you're signing in with the Google account that has access to the Search Console property. > * Verify that the site URL in Sight AI matches the property in Google Search Console exactly (including http vs. https and www vs. non-www). > * If your site uses `www.`, make sure your Sight AI site URL also includes `www.` -- you can update this in **Site Settings** > **Change Site URL**. > * Try revoking the Sight AI connection in your Google account permissions and reconnecting. > [accordion] IndexNow submissions aren't working > > * Confirm that your IndexNow API key is correctly configured. > * Check that the IndexNow key file is accessible at the expected URL on your domain. > * Verify your site is publicly accessible and not behind a maintenance page. > * Some hosts block automated requests -- check with your hosting provider. > [accordion] My site URL is missing www > > * If your site uses `www.` but Sight AI shows it without, go to **Site Settings** > **Change Site URL** and re-enter your domain with the `www.` prefix. > * Sight AI preserves your www preference when you enter it during setup or when changing your URL. > * Make sure to enter the domain exactly as it appears in your browser (e.g., `www.yoursite.com` not `yoursite.com`). > [accordion] My sitemap isn't being detected > > * Make sure your sitemap is accessible at a standard location (e.g., `/sitemap.xml`). > * Verify the sitemap is valid XML and contains the correct URLs. > * For WordPress sites, check that your SEO plugin is generating the sitemap correctly. > * Try submitting your sitemap URL manually in Google Search Console. ## Billing > [accordion] My payment failed > > * Check that your credit card is not expired and has sufficient funds. > * Update your payment method in **Settings** > **Billing** > **Manage Billing**. > * Stripe will automatically retry failed payments over the next few days. > * If the issue persists after updating your card, contact your bank or **[support@trysight.ai](mailto:support@trysight.ai)**. > [accordion] I was charged the wrong amount > > * Review your invoice in the Stripe billing portal (**Settings** > **Billing** > **Manage Billing**). > * Prorated charges from plan changes or mid-cycle add-ons may cause unexpected amounts. > * If you believe there's an error, contact **[support@trysight.ai](mailto:support@trysight.ai)** with your invoice details and we'll investigate promptly. ## Performance > [accordion] The dashboard is loading slowly > > * Try refreshing the page or clearing your browser cache. > * Check your internet connection speed. > * Disable browser extensions that might interfere with the application. > * Try a different browser to rule out browser-specific issues. > * If the issue persists, it may be a temporary server issue -- try again in a few minutes. > [accordion] Features aren't loading or appear broken > > * Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). > * Clear your browser's local storage and cookies for the Sight AI domain. > * Make sure your browser is up to date. > * Try accessing the dashboard from an incognito/private window. > * If the problem continues, contact **[support@trysight.ai](mailto:support@trysight.ai)** with a screenshot of the issue. *** ## Still Need Help? If you weren't able to resolve your issue using the guides above, contact our support team at **[support@trysight.ai](mailto:support@trysight.ai)**. Include as much detail as possible -- screenshots, error messages, and steps to reproduce -- so we can help you quickly. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.